If you are having trouble signing up or accessing ASPEN please visit lanetech.org/aspen and fill out the appropriate form. We will process your request ASAP.
(For new CPS students only)
If you have not set up your child’s CPS Account please go to cps.edu/portal and follow the prompts to set up their account. You will need to enter your child’s student ID number as their claim code If you need additional support please contact technology@lanetech.org
Please fill out this form after you have tried to reset your password at password.cps.edu.
Temporary password information will be sent to a parent/guardian contact email (must match the parent’s email address provided on Aspen). Due to summer hours, response time will be delayed. Please only fill out the form once.
Please follow the instructions found here
Please fill out the repair form. This will get the process started for getting an appointment for a Chromebook repair / replacement.
Yes. Please fill out the Chromebook Repair form and come to room 118 for a new charger. We do not charge for the first replacement charger, but you will be charged the market value of the charger for each subsequent replacement.
Fill out the Chromebook Repair form immediately. This provides us with the necessary information to lock down your Chromebook and display a message to return it to our office if it’s found. Make sure to thoroughly check all of your classrooms to ensure it wasn’t left behind. If you still can’t find it, we will send you an email with the next steps to have your Chromebook replaced.
It depends on the extent of the damage. If you have never broken a Chromebook before and the damage is minor, you will likely not be charged. Any subsequent broken Chromebook after your first one will be charged a flat fee. A Techco in room 118 can give you more info when you come in for your repair appointment.
You will typically receive an email from the Technology Office to bring your Chromebook for repair or replacement within one school day. Please note that during busy times (like the first two weeks of school and during testing days), it may take a little longer to hear from us.
You can check out a loaner Chromebook or charger from the Library while you are waiting to bring your device in for repair. We do not loan out devices from 118. Library Chromebooks and chargers are for daily rental only and must be returned by the end of each school day (they will be locked after school hours). If you have received an email to come to 118, please do so instead of checking out a Library Chromebook for multiple days, so other students have loaner Chromebooks available for emergencies.
We are here to help! Please contact the Tech Office at technology@lanetech.org for all general tech inquiries.
Most issues with Google products come from third-party extensions or being logged into multiple Gmail accounts at once. If you are having issues with Google Classroom or other Google Products please try the steps below.
Issues with extensions can be resolved by pasting chrome://settings/resetProfileSettings into your Chrome browser and resetting your profile. This will remove all third-party extensions.
Additionally, please make sure to follow these steps to ensure you are accessing Google Meets correctly
If you have tried these steps and are still unable to log in you may contact the Technology Office at technology@lanetech.org
Replacement IDs are printed by security at Door M.
Students who need a schedule change or are missing a picture on their ID please fill out the for at lanetech.org/idhelp