Tech Support

If you are having trouble signing up or accessing ASPEN please visit and fill out the appropriate form. We will process your request ASAP.

CPS Account Set-Up

(For new CPS students only)

If you have not set up your child’s CPS Account please go to and follow the prompts to set up their account. You will need to enter your child’s student ID number as their claim code If you need additional support please contact

CPS Account Log-In Issues

Please fill out this form after you have tried to reset your password at

Temporary password information will be sent to a parent/guardian contact email (must match the parent’s email address provided on Aspen). Due to summer hours, response time will be delayed. Please only fill out the form once.

Password Reset Guide

Please follow the instructions found here

If you are having issues with your device and need to request a replacement please do so using this form this form.

We are here to help! Please contact the Tech Office at for all general tech inquiries.

Most issues with Google products come from third-party extensions or being logged into multiple Gmail accounts at once. If you are having issues with Google Classroom or other Google Products please try the steps below.

Issues with extensions can be resolved by pasting chrome://settings/resetProfileSettings into your Chrome browser and resetting your profile. This will remove all third-party extensions.

Additionally, please make sure to follow these steps to ensure you are accessing Google Meets correctly

  1. Fix your Chrome profile and only have CPS synced. No personal accounts anywhere in that profile.
  2. Sign in to the rapid ID portal, and click on the Classroom icon, OR sign in at
  3. Click the Meet link in Classroom the student needs to join.
  4. If the teacher has started the session you will be in. If not, they haven’t started the session, yet.
  5. Also, make sure you are actually in Chrome! Meet struggles with other browsers here.

If you have tried these steps and are still unable to log in you may contact the Technology Office at

Replacement IDs

Replacement IDs are printed by security at Door M.

Schedule Change and Missing Pictures

Students who need a schedule change or are missing a picture on their ID please fill out the for at