Tech Support

If you are having trouble signing up or accessing ASPEN please visit and fill out the appropriate form. We will process your request ASAP.

CPS Account Set-Up

(For new CPS students only) If you have not set up your child's CPS Account please go to and follow the prompts to set up their account. You will need to enter your child’s student ID number as their claim code. If you need additional support please contact

CPS Account Log In Issues

If you are having issues logging in please fill out this form 

Forgot Password?

Please visit and click on "Forgot Password"  If you forgot the answers to your challenge questions please fill out this form 

How to Log Into Your CPS Account

Password Reset Guide

Please follow the instructions found here if you continue to have issues please fill out this form

Devices are available for all students who need one. Students who need a device for remote learning may request one by filling out this form.

If you are having issues with your device and need to request a replacement please do so using this form this form.

More than 100,000 students are eligible for free internet with Chicago Connected. For more information and to check eligibility please click here.

Families who are not eligible can explore low-cost internet options by clicking here .

Please contact the Tech Office at for all general inquiries related to remote learning.